Team
Let the people who answer customers actually answer them
Invite colleagues by email. They set their own password and can then see live conversations and take them over alongside you.
JD
Jonathan D.
Online
RS
Rachel S.
Online
TM
Tom M.
Away
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Invite a teammate
What it doesWhat it means for your business
Invite teammates by email
They set their own password.
The receptionist answers chats without you forwarding anything.
A bottleneck of one person is why chats go cold.
Everyone sees the same live view
Conversations and leads, shared.
Two people never reply to the same customer.
Nothing makes a business look smaller than a duplicated answer.
Canned responses
Saved replies anyone can insert.
New staff sound like your best staff on day one.
Consistency is most of what customers mean by professional.
History records who replied
On every conversation.
You can check what was promised on any job.
Disputes get settled by reading, not remembering.
The bottom line
Chat stops depending on one person being free.