Last updated: September 15, 2026
LiveCustomer (“LiveCustomer,” “we,” “us”), a product of CGMIMM, provides an AI chat assistant that businesses embed on their websites to engage visitors and capture leads. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using LiveCustomer or interacting with a chat bot powered by LiveCustomer, you agree to this Policy.
From businesses (account holders): name, business name, email address, a securely hashed password, bot configuration you provide, and billing details processed by our payment provider (we do not store full card numbers).
From website visitors (people who chat with a bot): the messages you send, any contact details you choose to share (such as name, phone, or email), approximate location and IP address, device and browser type, the page you are on, and timing of your visit. This information is collected on behalf of the business operating the bot.
Files you send in a chat: if you attach a document or a photo to a conversation, we store that file so the business can open it. The file and its name are visible to the business operating the bot and to anyone they have given access to that conversation. Only send something you are content for them to have.
What you are typing, before you send it: a business can switch on a preview that shows their agent the message you are composing while you are still writing it, so they can begin preparing an answer. Each business chooses one of three settings for its own bot: the text is shown, only the fact that you are typing is shown, or the feature is off. Where it is off, nothing you type is sent anywhere until you press send. Where only the fact is shown, the words themselves never leave your browser. This text is held briefly in memory to display it and is not written to our database.
Conversation messages are sent to a third-party AI provider to generate bot responses. We do not sell personal information, and we do not use your conversations to train third-party models beyond what is necessary to produce a reply.
We share data with vendors only as needed to run the service, including: a third-party AI provider (to generate responses), Stripe (payment processing), Twilio and ClickSend (SMS lead notifications), Meta/Facebook (only if a business connects Messenger), and Cloudflare (hosting, file storage, and infrastructure). Each processes data under its own terms and security obligations.
Transactional and marketing email is sent from our own mail servers rather than a third-party email provider, so the contents of those messages are not shared with an outside vendor.
We use browser local storage to keep account login sessions and to recognize returning chat visitors. We do not use third-party advertising cookies.
Lead records are retained for up to 12 months, chat transcripts for up to 90 days, and live-visitor presence data for a short window, unless a business requests earlier deletion. Files sent in a chat are deleted automatically 30 days after they are uploaded. Text typed but not sent is held only in memory for a few seconds while it is being displayed, and is never written to our database. Account records are retained while the account is active.
Depending on your location (including under GDPR and CCPA), you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. Businesses can request export or deletion of their account and associated data. Website visitors should contact the business operating the bot, or reach us and we will route the request appropriately. To exercise any right, email privacy@cgmimm.com.
Data is transmitted over encrypted connections (HTTPS), passwords are stored only as salted hashes, and access to systems is restricted. No method of transmission or storage is 100% secure, but we work to protect your information.
LiveCustomer is not directed to children under 16, and we do not knowingly collect their personal information.
We may update this Policy from time to time. Material changes will be reflected by the “Last updated” date above.
Questions about this Policy or your data: privacy@cgmimm.com.