How does the free trial work?+
Your 14-day free trial gives you full access to all features with no credit card required. At the end of your trial you can choose a plan to continue or your account will be paused.
How do I add the bot to my website?+
Once you set up your bot, you get a single line of HTML code. Paste it into your website footer and your bot is live. It works with WordPress, Wix, Squarespace, Shopify, and any other website platform.
How does the bot learn about my business?+
During setup you tell the bot your business name, services, hours, service areas, and FAQs. The bot instantly knows everything you tell it. You can update it anytime and changes take effect immediately.
Can I customize the look of the chat bot?+
Yes. You can set your brand colors, upload your logo, choose a font, and customize the bot's name and personality to match your brand perfectly.
How are leads captured?+
When a customer shares their name, phone number, or email during a chat conversation, LiveCustomer automatically detects and saves it as a lead in your dashboard. You can view all leads anytime.
What is live visitor tracking?+
Live visitor tracking shows you everyone currently on your website in real time — their location, device, how long they've been on the page, and whether they've started chatting with your bot.
Can I cancel anytime?+
Yes. There are no contracts or commitments. You can cancel your subscription at any time from your dashboard and you will not be charged again.
What AI powers the chat bot?+
LiveCustomer is powered by Claude, one of the most advanced AI models available. Your bot benefits from state-of-the-art natural language understanding to provide helpful, accurate responses to your customers.